Camera is offline or image quality is weak
We check power, lens, angle, network connection and recorder status to identify the issue.
Maintenance and technical support
CCTV and network maintenance requests in the Eastern Province.
Camera stopped working, recording issue, unstable mobile viewing or a network problem? Open a maintenance request and follow the status through the contracts and maintenance platform.
Every maintenance request has a clear path
Tracking number, issue description, customer location, attachments, appointment and visit report.
Documented request Status follow-up Connected to contracts and assets
Recording stopped or retention is not enough
We review hard drive health, recording settings, real capacity and required retention period.
Mobile viewing or network is unstable
We inspect router, network points, remote access settings and safe viewing configuration.
Existing system needs a service contract
We can list assets, review the site and define the right maintenance level for visits and reports.
Connected to the maintenance platform
Your request starts here and its details are followed inside the platform.
Submit the issue, then follow the appointment, status and visit report from the maintenance system.
Open request in platform01Open the maintenance request from the platform
02Describe the issue and attach photos when needed
03The team reviews the request and confirms the visit
04The visit and report are documented in the platform