Core coverage points
- Reception and dispensing: where cash is handled and medicines are given out — the most important point.
- The medicines store and refrigerators: where valuable and controlled materials are kept.
- Entrances and exits: with a clear face for everyone entering.
- Corridors and the waiting area: a general view of movement.
Protecting controlled substances
Pharmacies handle controlled medicines that require particular oversight. Covering the medicines store and the dispensing point documents who reached what and when, and may form part of a regulator’s requirements. Linking it to access control restricts the store to authorised people only.
Patient privacy
Here is the fine line: no cameras inside examination rooms or anywhere a patient may be exposed. Surveillance concentrates on public areas, cash handling and stock — not on private moments of treatment. An image inside a clinic may carry sensitive health data, and respecting that privacy is not optional.
Access control
Medicine rooms, stores and administrative areas are secured with access control (fingerprint or card), so only authorised people enter and every entry is logged. This reduces loss, protects accountability and documents the chain of custody.
Retention and who reaches the recordings
Because of the sensitivity of the site, a sufficient retention period is chosen and access to recordings is restricted to named people — not a monitor on open display in the waiting area. Protecting the recordings themselves is part of protecting patient data.
