Alpha BetaInformation Technology
CCTV Maintenance Contracts

A contract that keeps your cameras working the day you need them.

Most systems fail silently — you discover the fault the day of the incident. Our contract gives scheduled visits documented with photos, recording and retention checks, and fast response before you need the footage.

Professional inspection and maintenance of technology systems
Operations & maintenance
Deliverables

What you get

01

Scheduled visits with reports

A periodic visit with photos and a report you receive — not “we come if something happens”.

02

Recording & retention checks

We verify every camera actually records and that retention matches what's required.

03

Spare parts & response

Fast fault response, with parts covered under the contract by its tier.

04

A contract that fits you

From a single store to several branches — the tier and coverage sized to you.

A clear path

How we start

01

Reach out & survey

Message us on WhatsApp or request an estimate, and we set a site survey.

02

Design & clear quote

We design the solution and send a detailed quote by line items and prices — no surprises later.

03

Delivery & documented handover

We install with clean cabling and hand you a documented file plus team training.

Scope clarity

What the contract covers — and what it doesn't

Covered

  • Scheduled preventive visits with known dates
  • Verifying actual recording per camera, not just the live view
  • Lens cleaning and re-aiming cameras that have drifted
  • Disk health, device temperature and remaining retention
  • Fault response within a written service level
  • A documented report per visit in the customer portal

Quoted separately with your approval

  • Spare parts and disks at end of life
  • Damage from external causes (lightning, fire, tampering)
  • New points or system upgrades
  • Relocating the system to another site

No part is priced before we tell you about it and get your approval — and the report states what was checked, what was fixed and what needs watching.

Ready for the next step?

Start now — quick reply

Send us a brief description of your case, and we'll come back with a preliminary estimate and survey times.

FAQ

What clients ask us.

Do I need a contract to request service?
No. Requests are open to everyone — contract holders are covered per the contract, and others are told the visit fee before scheduling, not after.
Do you service systems installed by others?
Yes. We start with an inspection visit documenting the current state, then show you what can be repaired and what should be replaced before any work.
How often do you visit?
Set in the contract by site size and criticality — commonly quarterly for facilities and twice a year for homes.
How do I know a visit actually happened?
Every visit closes with a dated, photographed report in the customer portal — not a phone call that gets forgotten.
What if the system fails between visits?
You open a request from the portal or WhatsApp, and the response time written in your contract starts from that moment.
Are repeat faults covered?
Labour, inspection and adjustment are covered however often they recur. And if the fault turns out to be a flaw in the original design, we say so plainly instead of patching it again.

We start from your site — not from a device list.

A one-minute estimate from the smart advisor, or an on-site survey — both free.